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Evidence Guide: PUAOPE003 - Manage the public information function at an incident

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAOPE003 - Manage the public information function at an incident

What evidence can you provide to prove your understanding of each of the following citeria?

Manage media unit

  1. Media unit is established, as required, to liaise with and respond to enquiries from the media at the incident
  2. Media unit is communicated as the point of contact for the media, the public and other organisations for general information about the incident
  3. Current and timely information consistent with incident requirements and local knowledge is provided to the media, in accordance with organisational procedures
  4. Preparation and issuing of media messages is managed by the media unit, working in conjunction with media networks, to disseminate key messages
  5. Preparation of key messages for press conferences and other media events involving the Incident Controller, or other members of the incident management team, are drafted and managed by the media unit
  6. Media needs and deadlines are communicated within the public information section and to the incident management team
  7. Media liaison officers and/or escorts are appointed to support incident ground media liaison as approved by the Incident Controller
  8. Organisational requirements for media liaison are applied
Media unit is established, as required, to liaise with and respond to enquiries from the media at the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Media unit is communicated as the point of contact for the media, the public and other organisations for general information about the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Current and timely information consistent with incident requirements and local knowledge is provided to the media, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Preparation and issuing of media messages is managed by the media unit, working in conjunction with media networks, to disseminate key messages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Preparation of key messages for press conferences and other media events involving the Incident Controller, or other members of the incident management team, are drafted and managed by the media unit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Media needs and deadlines are communicated within the public information section and to the incident management team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Media liaison officers and/or escorts are appointed to support incident ground media liaison as approved by the Incident Controller

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational requirements for media liaison are applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish public information section

  1. Initial briefing, including information required to manage the public information section, is obtained from the Incident Controller where the Incident Controller’s intent is confirmed
Initial briefing, including information required to manage the public information section, is obtained from the Incident Controller where the Incident Controller’s intent is confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Public information section objectives and tasks are identified and confirmed with the Incident Controller

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information on the current and projected incident situation is obtained from the planning section, the intelligence section, if established, and from external sources including media reports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate structure for the public information section is established, tasks are delegated and briefings are provided to assigned personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources are identified and obtained to meet public information section requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe work practices and health and welfare arrangements for the work area are implemented and monitored

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage public information section

  1. Public information plan is prepared and objectives and strategies are specified to meet the information needs of the community and media
Public information plan is prepared and objectives and strategies are specified to meet the information needs of the community and media

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analysis of the incident, its risks, constraints and the information to be reported to identified target audiences is incorporated into the public information plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

How information is to be communicated internally and externally to the community, media and other stakeholders is confirmed in the public information plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Timely and relevant information on the current and projected incident situation including, incident control objectives, strategies and resources at the incident is collected, summarised and prepared for dissemination

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workload, progress and performance of the public information section is monitored and managed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Public information section meetings are conducted, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Structure of the public information section is adjusted during the incident to meet predicted and actual information demands

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrangements are made for a log and/or record of activities and decisions to be kept

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage information and warnings unit

  1. Information and warnings unit is established, if required, to provide timely, tailored and relevant information and warnings to affected communities and stakeholders on behalf of the Incident Controller
Information and warnings unit is established, if required, to provide timely, tailored and relevant information and warnings to affected communities and stakeholders on behalf of the Incident Controller

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is gathered from the incident management team to maintain situational awareness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information gathered directly from the community and used by the information and warnings unit is provided to the intelligence unit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ongoing liaison with the community liaison unit and the media unit is undertaken to ensure that information is disseminated according to the area of responsibility

  1. Media unit is established, as required, to liaise with and respond to enquiries from the media at the incident
Media unit is established, as required, to liaise with and respond to enquiries from the media at the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Media unit is communicated as the point of contact for the media, the public and other organisations for general information about the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Current and timely information consistent with incident requirements and local knowledge is provided to the media, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Preparation and issuing of media messages is managed by the media unit, working in conjunction with media networks, to disseminate key messages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Preparation of key messages for press conferences and other media events involving the Incident Controller, or other members of the incident management team, are drafted and managed by the media unit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Media needs and deadlines are communicated within the public information section and to the incident management team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Media liaison officers and/or escorts are appointed to support incident ground media liaison as approved by the Incident Controller

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational requirements for media liaison are applied

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Managecommunity liaison unit

  1. Community liaison unit is established, as required, to promote two-way communication between the incident management team and affected communities
Community liaison unit is established, as required, to promote two-way communication between the incident management team and affected communities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Established community networks, groups and/or systems relevant to the incident area, that may assist with the acquisition and dissemination of incident information, are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

In consultation with relief and recovery organisations the information needs of affected communities are identified and timely, tailored and relevant information is prepared

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Community meetings and other activities are conducted to respond to community information needs and to log concerns requiring follow up

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaison is maintained with the operations and planning sections, the intelligence section or unit and the resource unit to ensure the accuracy of information disseminated to the public

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaison with the information and warnings unit is maintained to update incident information and potential threats to communities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Local knowledge and information provided by the community about risks, issues and local factors provided by the community are communicated to the incident management team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information about the current and anticipated extent of the impact and broader effect of the incident on the community is communicated in a suitable and timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is obtained from the community on the effectiveness of the community liaison unit’s communication strategies and responses to community concerns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to planning processes

  1. Communication is maintained, as required, with members of the incident management team through formal and informal meetings, briefings and debriefings
Communication is maintained, as required, with members of the incident management team through formal and informal meetings, briefings and debriefings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incident management team is briefed on social and/or political issues and is provided with feedback on community needs and concerns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review public information function

  1. Allocation and performance of public information resources is monitored and reviewed, in accordance with organisational procedures
Allocation and performance of public information resources is monitored and reviewed, in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Briefings and debriefings are conducted, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Post incident analysis is initiated and/or participated in

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.